I'm sorry about the issue. Was scanning working fine previously? When did this issue first occur?
Is printing currently working fine?
Do you have the ControlCenter program on your computer? If yes, can you open it and scan in it and see what happens?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,