Need to know more about the previous computer and the current one. If you bought a label maker that is compatible with 32-bit Windows and suddenly upgraded to 64-bit Windows, then little, if anything, will work. Were Windows a professional operating system with professional engineers backing it, the migration of 32-bit to 64-bit architecture would have required only minor details of engineering using the "bit slicing" approach. As it is, Microsoft regarded this as an opportunity for a sales coup, as if 64-bit computing is somehow radically different from 32-bit. It ain't.
Hello,I am the person that will be helping you today.
I have been in your shoes and had to deal with the same problem scores, if not hundreds of times. The resolution to your problem is different in each case because the fix is dependent on the type of device, version of Windows, along with many other things. For the reasons that I mentioned, may I suggest that you allow me to start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
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I will send in the refund request. I don't know who Bruce is, but I will send this up.