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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20344
Experience:  Computer networking/repair. 12+ years experience.
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The alarm lamp is flashing 16 times. trying to find the

Customer Question

the alarm lamp is flashing 16 times. trying to find the problem.
Submitted: 2 months ago.
Category: Printers
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 2 months ago.

Unfortunately, there is no quick or easy fix here. This message indicates a hardware problem, specifically that that the internal "ink absorber system" is faulty (valve sensor error). The ink absorber is a series of pads/tanks, which catch drips from the printhead when parked, and is also used for maintenance tasks like cleaning and purging.

Eventually this absorber fills up, and the printer shuts down operations, as continuing to operate it can result in ink overflowing the system, damaging your desk, flooring, etc

While it is sometimes possible to temporarily reset the counter, this is dangerous as the system will likely overflow. Cleaning/emptying/replacing the system is a difficult and messy process as well, best left to a qualified service technician. This service is generally not practical though - it's going to run you $150-250 for repairs, which just isn't worth it unless you are still under the 1 year warranty. This printer was built for a maximum service life of 3 years, though in practice 1-2 years is typical for these basic model printers. If you have reached the point that the absorber has failed, then other wear items like the printhead, feed rollers, etc are also going to be at the end of their lives and need service/replacement soon.

Given the costs and complexity of fixing this issue, you'd be better off replacing the printer. You can get a brand new and better machine, with current technology and a fresh warranty, for about $50-80, which makes more sense than investing in the older machine.

I can recommend replacement options for you if you'd like, or if you'd prefer to try having it serviced, I can advise further on those options. Replacement would be your best bet though, economically speaking.

Best regards, ***** ***** for the news,

Nathan

Expert:  Nathan replied 2 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan

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