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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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2540 will not print. Items placed on the glass or scanned

Customer Question

2540 will not print. Items placed on the glass or scanned will not print. Item from on line printed very light. Ink cartridges are full. Nozzles have been cleaned three times, test comes out good. Printer is on a Mac OX 10.
Submitted: 1 month ago.
Category: Printers
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 month ago.

When you say test comes out good, do you mean the nozzle check page?

Customer: replied 1 month ago.
The nozzle check produces sharp clear patterns. I have performed nozzle cleaning three times
Customer: replied 1 month ago.
No secure connect at this time.
Expert:  Nathan replied 1 month ago.

And you are positive that all the nozzle checks are completely filled in for all boxes/lines, for all colors?

Expert:  Nathan replied 1 month ago.

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