I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Is the printer connected to the computer with a USB printer cable? Or is the connection wireless?Please reply at the box below. Thank you,
Thank you. Was there any change recently to your computer or internet service / internet modem / router device that may have caused this issue?
What's the status of the wi-fi / wireless light / button on the printer?
Are you able to to to the network / WLAN / wireless setup on the printer's screen?
Please reply at the box below. Thank you,
Also, are you currently able to make a copy from the printer's glass (not printing from the computer)?
Can we do a remote support session, so I can troubleshoot the printer issue directly on your computer together with you?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,