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Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It's only printing outlines of sheetmusic of text, but if

Customer Question

It's only printing outlines of sheetmusic of text, but if it's a pdf versus an image file it doesn't even see it and just shoots out a blank file.
JA: What's the make/model number of your printer? How old is it?
Customer: It's an epson workforce 3640, i just got it from my parents so not sure
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Well I actually just got it and was trying to set it up. So since i got it
JA: Anything else you want the printer expert to know before I connect you?
Customer: I think that's it. I think the weird emphasis is that it's not even printing PDFs at all
Submitted: 3 months ago.
Category: Printers
Expert:  Nathan replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 3 months ago.

If you make a copy, direct from the glass, how does that come out?

Expert:  Nathan replied 3 months ago.

Do you need more help with this?