I'm sorry about the issue. Is there any error or message when using the printer CD disk?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Please reply at the box below. Thank you,
Is this a new printer or new computer, etc.? Or was it working fine previously?Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,