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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It is showing offline. I only just set it up on the network.

Customer Question

It is showing offline. I only just set it up on the network.
JA: What's the make/model number of your printer? How old is it?
Customer: fuji xerox docuprint cm305 df
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10 Pro
JA: How long has this been an issue? What happened right before this popped up?
Customer: I only just installed it as a network printer. Not able to print anything yet.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Hi there and welcome

How are you connecting to the printer? Via the wireless network, cabled network, USB?

And on what computer are you accessing it? Windows 10, Mac OSX 10?

Please let me know

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