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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 32167
Experience:  Printer and scanner problem resolver for over 15 years
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When I try to print nothing happens. I then receive a

Customer Question

When I try to print nothing happens. I then receive a dialogue box message on the computer saying the printer is in error setting.... MFC 7420
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: Brother MFC 7420. At least 8 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC using Windows 10. PC about 12 months old. Since new the MFC won'tt ransfer scanned docs to the PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Re: No printing, printer said toner was empty. Replace toner, and now it wont print...
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Printers
Expert:  Richard replied 4 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please