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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Text are misaligned eventhough I bought new colored and

Customer Question

Text are misaligned eventhough I bought new colored and blank ink. I also performed trouble shooting producers but still awful misaligned.
JA: What's the make/model number of your printer? How old is it?
Customer: Canon PIXMA MG2120. It's more than 5 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: About 5 months already. I thought I only need new ink. It is working on test print.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Am I gonna be charged if talk to your technician?
Submitted: 2 months ago.
Category: Printers
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 2 months ago.

To clarify, this is a paid support service. There is no free support for your product anywhere, and it is no longer supported by canon.

I you make a copy, from the glass, how does that come out (test both black and color modes)?

Customer: replied 2 months ago.
I wanted to cancel my transaction and if you could just refund my payment.
Expert:  Nathan replied 2 months ago.

I cannot do either of those, I'm an independent tech spending my own personal time to help with your question.

You may cancel from the help page.

If you wish to continue, under the fee you've already paid, just let me know.

Thanks,

Nathan

Customer: replied 2 months ago.
Hello Mr. Nathan. Are you still there?
Expert:  Nathan replied 2 months ago.

Yes, I sent you a reply above, are you wanting to work on the printer still?

Customer: replied 2 months ago.
Not any more. I will just buy new printer instead. Thanks anyway for your time.
Expert:  Nathan replied 2 months ago.

Based on your initial question, that would be the likely outcome anyway, everything here points to a bad printhead, which is normal based on the age.

I can recommend some replacement models for you though.