How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I just got a new modem from TW. Now my printer Brother MFC

Customer Question

I just got a new modem from TW. Now my printer Brother MFC J825W will not work. It will turn on and off but the menu does not come up. It is not hooked up to the network according to the task bar. But I do have my wi-fi. Everything else on my computer works. TW tells me I have to contact you. Everything worked just fine until they installed the new modem.
Christine A. Jones
Allan B. Jones
Submitted: 1 month ago.
Category: Printers
Expert:  GeekGal replied 1 month ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this.

Now that you have a new modem, you have new SSID (network name) and password. You will need to change the network settings on your printer to match those of the new modem. There are two ways to do this. Both methods are outlined in the Network User's manual which you can access by clicking on the link below:

This manual is in pdf format and can be saved to your computer for later viewing or printed ( but keep in mind that it is 78 pages).

One of the methods is to use the Utility from Brother called the BR Admin Utility Light. If you will please let me know what your operating system is, I will provide a link to the utility that you can download and install, if you don't already have it on your computer.

If you're not sure, please click this link and tell me what you see: