Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. What type of connection do you want to use for connecting the printer to the PC ? like USB, wireless etc. ?
OK, do you want to print from your computer or other devices ?
First of all, this is an online site , so I cannot see your printer, I will need some extra information to understand the reasons for the problem and the $39 is for remote support, which is an optional service, so there is no need to take that, if you do not want that.
I have asked a questions and you have not answered it, I am asking it again. Do you want to print from the computer or any other devices ?
Ok, to enable the AIR print feature, which is needed to print from any other devices except the computer, for that you will need a wireless router at your place, do you have it and do you know the SSID and passcode of the router ?
I am not saying that, there is anything wrong with the network, I just wanted to know if you have wireless network present or not. First follow the steps below to conenct the printer with the wireless router and reply me back, after that we will work with the AIR print feature.
Tap Device settings.
Tap LAN settings.
Tap Wireless LAN connection.
A screen will appear asking if you want to connect a computer or smartphone, etc. to the printer with wireless LAN. Tap No.
Select Standard setup from Wireless LAN setup menu.
The screen will display a list of found wireless routers. Tap the name of the Wi-Fi router you want to connect to.
A password (network key) screen will appear. Enter your Wi-Fi password ***** press OK. You can enter uppercase, lowercase, numeric, and special characters. Please note that the password ***** ***** sensitive.
A screen will appear telling you that it has been connected to the wireless router. Press OK.
Sorry, I forget to type that, you have to follow the steps on your printer and not on the computer.
I think, you are in a hurry, you are forgetting that you may be trying for hours and I admit it is indeed very frustration, but I am just working on this problem for the last half an hour only. I have given you the steps to follow on the printer and if you are not ready to cooperate with me then, it will be very difficult for me to solve the problem.
What problem are you running into exactly please