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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It won't print and it says it's off line. HP LaserJet P1102w

Customer Question

It won't print and it says it's off line.
JA: What's the make/model number of your printer? How old is it?
Customer: HP LaserJet P1102w and it's about 4 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC and I do not know what operating system means.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I call the make of the printer and they fixed it but it only lasted for about 2 day and before this nothing popped up , it just didn't want to print and when I go to the divices page it says than the HP is off line.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Yes.
Submitted: 3 months ago.
Category: Printers
Expert:  Cody replied 3 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 3 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?