Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).
You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.
If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.
I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.
Realistically, it’s probably time for a new printer. As this is a 2012 model printer, it is well past its 3 year service life, so this type of failure is not surprising. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $150; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.
That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.
Best regards, ***** ***** for the news,
Hi - I'm Russell H.
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I may be able to help you through this difficulty with some discussion of the details of the problem. Are you willing, considering all that, to proceed with my help?
No need to secure connect.
We can continue to help you online.
OK, I'll continue to try to get through the problem to a solution.
The only color working on the printer is yellow, I understand that. The black counts as a color strictly but not in common phraseology, and is also working for sure.
Cyan (light blue) and magenta (light purple) are the colors that are missing fire, or not going onto the paper.
The photocopy probably worked because you were photocopying a black/text original.
So far so good.
Do you know how to run a 'Head Cleaning' cycle on your printer, through the Maintenance controls?
I did read all that.
How does the alignment test fail?
You may need to switch out, replace, a color cartridge or two.