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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31120
Experience:  Printer and scanner problem resolver for over 15 years
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I have a Canoscan 8800F and a Mac with OS10. I have not used

Customer Question

I have a Canoscan 8800F and a Mac with OS10. I have not used the cancan for several months because of my wife's passing. It will not ocess any command now. My seth CD is number QH 73372. When I try to reinstall it, it goes to 60% and then stops. I have tried this several times after shutting down the Mac and restarting it. What do I do now?
Submitted: 2 months ago.
Category: Printers
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you do the following please

  1. Shut down your Mac.
  2. Locate the following keys on the keyboard: Command (⌘), Option, P, and R.
  3. Turn on your Mac.
  4. Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
  5. Hold these keys until the computer restarts and you hear the startup sound for a second time.
  6. Release the keys.

Then try to reinstall the Scanner and tell me if it now progresses past 60%