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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It is in an error mode, WorkForce WF 3620 2 to 3 years old,

Customer Question

it is in an error mode
JA: What's the make/model number of your printer? How old is it?
Customer: WorkForce WF 3620 2 to 3 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: I think windows & 7
JA: Anything else you want the printer expert to know before I connect you?
Customer: No just want it to work
Submitted: 7 months ago.
Category: Printers
Expert:  Nathan replied 7 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 7 months ago.

Is this error showing on the computer, or on the printer? What do you see on the printer display screen?

Expert:  Nathan replied 7 months ago.

Do you need more help with this?