Do you see any error message?
It's optional. Please ignore the advertisement if you don't want to go for it.
Or any error code.
for eg: B200
Please follow the steps below:
1) Turn off the printer.2) Open the printer.3) Remove all the ink cartridges from the machine.4) Use cotton swabs dipped in rubbing alcohol to thoroughly clean the contacts on each cartridges and the area on the printer where the cartridges sit.Note:You have to clean repeatedly until there is no ink residue coming off on the cotton swab.5) Then allow the cartridges to dry(important).6) Then replace back everything.7) Then turn off your printer for a minute or two and then restart and print a test page.
Tell me how it goes!
What is the operating system of your computer?
for eg: Windows/mac
I'll send a refund request to the moderators.