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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Almost New MG7720. 1. Printed from computer 2 or nine pages,

Customer Question

Almost New MG7720. 1. Printed from computer 2 or nine pages, then sent out blank pages. 2. Pages came out underneath printer, partially. I pulled them out. 3. Machine instructed me to get technical advice.
Submitted: 7 months ago.
Category: Printers
Expert:  Md. Sadique replied 7 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 7 months ago.

This is a problem with the printhead because printhead is the part of the printer which puts ink onto the paper.

Expert:  Md. Sadique replied 7 months ago.

As of first step we have to clean the printhead.

Expert:  Md. Sadique replied 7 months ago.

Please let me know once you are ready.

Customer: replied 7 months ago.
I thought I was contacting Canon and that they would tell me what needed to be done, since the machine is so new. But you of course know that that is no longer the procedure. Please assure me that my credit card number has been removed. Since I cannot get free help from Canon, I will first check with the tech assistance we have in my retirement community. Thank you, **** *****, age 91
Expert:  Md. Sadique replied 7 months ago.

No problem. I will send a refund request to the moderators.

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