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You have to reset the printing queue. Are you using an Apple Mac or Windows PC ?
Press Windows and R keys and this will bring Run. Type services.msc and press enter
From the resulting window, find Print Spooler. Right click on it and select Stop.
Then press Windows and R to bring run again and type the following command or copy and paste to there and press enter
Click Continue if asked. Delete all files from the resulting window (from the resulting Printers folder)
From the resulting window, find Print Spooler. Right click on it and select Start. That will do it.
Please let me know if that didn't work, so we can continue troubleshooting.
Are you having any difficulty on following the steps above ?
Did you delete all files in PRINTERS folders ?
If the above is not working, then do the following to get rid of queue
Press Windows and X at same time and this will bring a pop up window. Select Command Prompt (Admin). Run it. Or Press Windows and R, type cmd and press enter
Then type the following commands exactly and press enter after each line
net stop spooler
del /F /QC:\Windows\System32\spool\PRINTERS\*
net start spooler
Try to print.
I'm sorry. The instructions will never mess up anything. The above steps are to stop spool, delete queue files and restart spool. It will never delete spool mechanism. You probably didn't restart spool after stopping it. Or you probably entered the commands wrong.
You can contact***@******.*** and they will do a full refund. Please don't rate the answer anything to process refund.