Hi Martha! My name is*****'m sorry that you're having this problem. I will do my best to help. It is likely that you need to clear the print que on your computer. After that, you'll need to shut down both the printer and the computer and all should be well. I will need to know what operating system you have on your computer, so I can provide detailed instructions for clearing the print que. If you're not sure, please click this link and tell me what you see:
Please contact Customer Service @***@******.*** for assistance with all billing questions. Have a great day!