I'm sorry about the issue. Is this a new printer or new computer? Or was it working fine previously?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Sorry, please ignore that. Can I connect remotely to your computer with the small amount as shown, then I can fix the printer issue directly and quickly on your computer for you?
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Sorry, the issue is a bit complicated; please answer the following questions, so I can troubleshoot the issue:
Do you mean the connection on the printer or on the computer?
Do you have a USB printer cable?
Do you have the printer's driver / software CD disk? If yes, have you tried to install it?
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Are you able to connect the USB cable to both printer and computer?
Can you just run / install the printer's CD disk and follow the on-screen instruction? Or if you'd like to, I can connect remotely to your computer and do it directly for you.
Please reply at the box below. Thank you,