How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

How to connect xp630 to pc running windows 10 dell 2330

Customer Question

how to connect xp630 to pc running windows 10 dell 2330
Submitted: 6 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 6 months ago.

Hi,

I'm sorry about the issue. Is this a new printer or new computer? Or was it working fine previously?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 6 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 6 months ago.
new printer 2yr old pc has never been connected all I need to know is what correct ports instruction whether to go to pc or browser instruction page-no damn good agreed to $23 but now you want $39 $39 will not be paid
Expert:  Viet - Printer Tech replied 6 months ago.

Sorry, please ignore that. Can I connect remotely to your computer with the small amount as shown, then I can fix the printer issue directly and quickly on your computer for you?

Please reply at the box below; we guarantee our service. Thank you,

Customer: replied 6 months ago.
very simple where does the connection cord plug in?
Customer: replied 6 months ago.
cancel the request for help
Expert:  Viet - Printer Tech replied 6 months ago.

Sorry, the issue is a bit complicated; please answer the following questions, so I can troubleshoot the issue:

Do you mean the connection on the printer or on the computer?

Do you have a USB printer cable?

Do you have the printer's driver / software CD disk? If yes, have you tried to install it?

Please reply at the box below; we guarantee our service, so don't worry. Thank you,

Customer: replied 6 months ago.
usb cable yes
software disk yes tried it no i'm not because I don't how to marry the two. not a minister pc and printer
printer-pc hook up cable or wire to pc or browser?
Expert:  Viet - Printer Tech replied 6 months ago.

Are you able to connect the USB cable to both printer and computer?

Can you just run / install the printer's CD disk and follow the on-screen instruction? Or if you'd like to, I can connect remotely to your computer and do it directly for you.

Please reply at the box below. Thank you,