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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a MFC-J825DW all in one and I need help to program

Customer Question

I have a MFC-J825DW all in one and I need help to program again. it always goes out duringstorms.
Submitted: 5 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 5 months ago.


I'm sorry about the issue. Is the printer connected to the computer with a USB printer cable? Is it the connection wireless?

- If it's wireless, what's the status of the wi-fi / wireless light / icon on the printer? Are you able to go to the network / WLAN / Wi-Fi / wireless setting / menu on the printer?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,