Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).
Non oem cartridges have very high failure rates and so that is the most likely cause of this. You should replace it with a new genuine epson cartridge before proceeding.
What we can try are some cleaning and reset steps.
First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.Then reset the machine:unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
Let me know the results, and I'll advise further if needed.
I am not guessing, there are several possible causes of it, which I defined above, and which are addressed through a systematic diagnostic process.I certainly don't expect you to test a circuit board, but the conclusion of that failure comes after isolating other causes. This is why I asked you to test the above steps and report back to me.
When you replaced the cartridge again, did you do so with a genuine epson, or another non oem cartridge?
Thank you for confirming.
Please run through the above steps once more, and if still no change, that would confirm a hardware fault, meaning a bad printhead/board. That can happen as a the result of the non oem cartridges being used if the chip in them is damaged.
At that point, the entire printer must be replaced; as epson heads are not serviceable. Repairing it would run you about $150, while the printer can be replaced with a brand new model with a fresh warranty for half that.
If looking for a replacement, I’d still recommend any of the Epson workforce series printers. They tend to be the most reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/29wF4OP or http://amzn.to/1NYUF1P
Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C
Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/1JSHOlQ
while a color model is about twice that: http://amzn.to/1n4I7Q5
Best regards, ***** ***** for the news,
That is exactly what I was going to suggest, this is still a "current" model, so if you can pick up the same replacement model to utilize the existing inks I would recommend doing so.
They can also refill your ink cartridges at costco, so it is still using the same oem cartridge and won't damage the circuitry, which will keep print costs down.
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a nice day,
Do you need more help with this?