Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I will need to ask several questions about the circumstances, please.
- What computer are you printing from? (Windows PC, or Apple computer)
- Does the printer itself show any error indication on it? (lights, error messages?)
- Is the printer wireless, or on a USB cable connection directly to the computer?
Please let me know. Thanks.