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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer stopped working----unplugged but to no avail---

Customer Question

printer stopped working----unplugged but to no avail---
Submitted: 1 month ago.
Category: Printers
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

I will need to ask several questions about the circumstances, please.

- What computer are you printing from? (Windows PC, or Apple computer)

- Does the printer itself show any error indication on it? (lights, error messages?)

- Is the printer wireless, or on a USB cable connection directly to the computer?

Please let me know. Thanks.