How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have an Hp Envy 5530 all in one printer. I'm trying to

Customer Question

I have an Hp Envy 5530 all in one printer. I'm trying to scan a document of four full
pages into the computer. It won't do it. It takes three pages fine. Won't take page four.
What's the matter?
Submitted: 1 month ago.
Category: Printers
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

I will need to ask more about the problem in order to tell what is wrong.
What happens to the fourth page, please?

- does it go into the scanner?

- does it produce an error on either computer or the HP machine?

Customer: replied 1 month ago.
It is stored in the Computer, but only four lines from about mid-page
Expert:  Russell H. replied 1 month ago.

Are any of the pages different sizes? in the original document.

Customer: replied 1 month ago.
No four pages 81/2x11
Customer: replied 1 month ago.
can we procede
Customer: replied 1 month ago.
I'd prefer to try and manage it myself!
Expert:  Russell H. replied 1 month ago.

What scanning application are you using, to direct the scan, please?

Customer: replied 1 month ago.
hp printer scan to the computer
Expert:  Russell H. replied 1 month ago.

Have you tried restarting the computer, shutting Off the HP printer meanwhile, then turning the printer back On once you have restarted and logged back in on the computer?

Customer: replied 1 month ago.
Tried those things. Getting late so I'd like sign off now. If you don't mind. Good Night.
Expert:  Russell H. replied 1 month ago.

OK. We can resume tomorrow. Thanks.

Related Printers Questions