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Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5484
Experience:  DIploma in Computer Hardware
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Small black dots appear on printed or just plain paper copy.

Customer Question

small black dots appear on printed or just plain paper copy. 3 inches apart, 6 in all, 2 columns of them
Submitted: 6 months ago.
Category: Printers
Expert:  Sudipto replied 6 months ago.

Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. The problem you are facing is caused due to few reasons, one if the drum is defective, two if the cartridge is defective, three is if the cartridge is empty and four of the fuser unit is defective. Now, as you are not getting any message about empty cartridge it means the cartridge is not empty, but this can cause by either by defect it means, either the cartridge is defective or the drum is defective. Unfortunately, as this is a laser printer, there is no way to clean. Now, the only way to solve this problem in your case is replacing both the drum and toner cartridge.

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