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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Wf 3620 put in new ink and message printer error---turned

Customer Question

wf 3620 put in new ink and message printer error---turned printer off and on and message said to enter code 0x97
Submitted: 1 month ago.
Category: Printers
Expert:  Tim replied 1 month ago.

Hey Edwin, sorry to hear about your problem. Did you make sure to take the tape off of the bottom of the ink cartridge?