Hi there Susan. My name is*****'m sorry that you're having this problem. I'll do my best to help.
Make sure that you choose the appropriate "media type" in the printer driver or in the product's "Paper Type" menu setting?
In the printer driver:
In the product's "Paper Type" menu setting:
Press Menu and the up or down arrows to select General Setup. Press Set or Menu/Set.
Press the up or down arrows to select Paper Type. Press Set or Menu/Set.
Press the up or down arrows to select Plain, Thin, Thick, Thicker, Transparency or Recycled Paper. Press Set or Menu/Set.
What type of paper or you using? Is is a think or rough paper?
It would also be a good idea to make sure that you have the most recent version of the printer driver and software for this device. Please let me know what operating system you have on your computer. If you're not sure, please click this link and tell me what you see:
I can then provide a link to the most recent printer driver and/or software.
Here is a link to the user manual for this device that may be helpful to you in the future:
A couple more questions....are you using genuine Brother toner cartridges, and did you shake the cartridge gently before using it?
It will be on your computer. You should be able to access it by going to Printers and right clicking on the printer driver. If you don't see it please let me know your operating system and I will provide detailed instructions. Thanks!
That only tells the printer which tray to use. You'll need to do this on your computer to access paper type choices.
Ok. I will be happy to look up specific instructions for you MAC. Can you tell me please what version of OSX you have on your computer? From the Apple menu, choose About This Mac. Your version of OS X appears directly below “OS X".
We may need to update your printer driver.
There are two drivers, one for printer and one for scanner. they can found here:
Here is the user manual for your printer., I thought it might be helpful.
Please update the drivers for both and restart both your computer and printer.
Also, scroll through menu settings on the printer itself and see if you can locate PaperType in the main menu.
Yes, you can bookmark this page so that you can return to it, or you can check your email to see if there is an email there with a link to allow you to return the question page. I am hoping that there will be more choices, yes.
Hi there. I'm sorry. I just now saw your response. Are you using Genuine Brother toner cartridges. Did you shake it well before use If not, please remove and gently shake and then reinsert it. Let me know if that has any effect.