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Thomas
Thomas, Technician
Category: Printers
Satisfied Customers: 1851
Experience:  Ready to assist with your printer questions
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Printer won't print documets from the computer. It will copy

Customer Question

Printer won't print documets from the computer. It will copy and print intenal printer documents
Submitted: 3 months ago.
Category: Printers
Expert:  Thomas replied 3 months ago.

Hi! My name is ***** ***** I'm happy to help!

What version of Windows is on your computer?

Customer: replied 3 months ago.
Windows 7
Customer: replied 3 months ago.
Did you get Windows 7 ?
Expert:  Thomas replied 3 months ago.

And is the printer connected with a USB cable?

Customer: replied 3 months ago.
ok
Expert:  Thomas replied 3 months ago.

And is the printer connected with a USB cable?

Customer: replied 3 months ago.
Expert:  Thomas replied 3 months ago.

Ok, try this:

Disconnect the USB cable.

Click on start, then Devices and Printers.

Find the icon for your printer. Right click on it and select 'Remove Device'. Once it is gone, plug your USB cable back in. Windows will reinstall it automatically. When it is finished, try printing again.

Customer: replied 3 months ago.
Re-installed printer. Printing did not work. Window appears that "ERROR INITIALIZING OUTPUT DEVICE".
Can you take over printer and fix?
Customer: replied 3 months ago.
Didn't work. Icon has exclamation mark for printer error
Customer: replied 3 months ago.
Thomas - didyou get this ? Is there a phone number I can call?
Expert:  Thomas replied 3 months ago.

Phone calls and remote support are premium features. I tried to accept your remote assistance request earlier, but the payment transaction couldn't be made. So until that is updated, I can only chat.

Try to download a new driver from this website: http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-Pro-8610-e-All-in-One-Printer-series/5367603/model/5367606