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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1138
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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HP ENVY 5540 printer purchased June 6, 2016 will not print

Customer Question

HP ENVY 5540 printer purchased June 6, 2016 will not print from photo tray.
When a 4x6 or other size is selected the Print box does not show as it did prior to a month ago. Margaret
Submitted: 3 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 3 months ago.

Hello, and thank you for choosing JA for your support needs. Happy you assist you with this issue.

How you do that depends on to some extent on which program you are using to print the photo.

In many photo viewing and photo editing software, you can get to the Printing Preferences through the program's "Print Preview" page(s). The Preferences might be called as "Properties" or even as their original name of Preferences.

Many times Print Preview is either "already" showing when you click Print in your photo editing / viewing program >> OR >> you can gain access to Print Preview: Open photo in program > File > Print or Print Preview

To make it more interesting, different printers locate the Paper Source and / or the Media type selections in different places in the Preferences menu(s).

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