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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4665
Experience:  B.Sc. Computer Science with Honors
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My wireless is not working and am at a loss of how to get it

Customer Question

My wireless is not working and am at a loss of how to get it working. I have a desk top I should tell you
Submitted: 3 months ago.
Category: Printers
Expert:  Michelle replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 3 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 3 months ago.

What is the make and model of the wireless printer?

Customer: replied 3 months ago.
I said it was my desk top PC.
Customer: replied 3 months ago.
Not printer
Customer: replied 3 months ago.
I can't connect to theinternet
Expert:  Michelle replied 3 months ago.

your desktop has wireless card inbuilt or you have a wifi usb dongle connected. Let me know how do you use to connect it to the wifi?

Customer: replied 3 months ago.
It is always connected and some how no wifi at all
Expert:  Michelle replied 3 months ago.

Help me understand your desktop computer. Normally desktop computer don't come with inbuilt wireless cards however you may have got it installed or you have a usb wifi dongle connected to it so i just want to know whether its using a wifi internal card or a wifi usb dongle.

Customer: replied 3 months ago.
I thought you would know that it is an HP Pavillion
Customer: replied 3 months ago.
All I find is Ethernet and broadband
Expert:  Michelle replied 3 months ago.

and the model number would be?

Expert:  Michelle replied 3 months ago.

HP Pavillion G4, G6, X360 etc?

Customer: replied 3 months ago.
I don't know where do I find it?
Expert:  Michelle replied 3 months ago.

if you look at the back where you have the cables connected you will see a bar coded sticker.

Customer: replied 3 months ago.
Do u work for HP?
Expert:  Michelle replied 3 months ago.

I work for justanswer community.

Customer: replied 3 months ago.
4cl4
Customer: replied 3 months ago.
4cl430ptc. .
Customer: replied 3 months ago.
Can you help me Ina timely
Manner?
Customer: replied 3 months ago.
I am thinking something must have been deleted accidently
Customer: replied 3 months ago.
I you can t help please do not charge me and I will go to Best Buy where I got this pc
Customer: replied 3 months ago.
I see you are a printer expert
Customer: replied 3 months ago.
Are you there?
Expert:  Michelle replied 3 months ago.

I am there and i am not juts a printer expert i have a huge experience of more than 15 years in IT and have fixed computers printer routers, lan, Wan and Internet technologies.

Customer: replied 3 months ago.
I don't have all night
Expert:  Michelle replied 3 months ago.

Find the serial # or the model # and let me know.

Customer: replied 3 months ago.
Pavillion 500-424pc Windows 8
Customer: replied 3 months ago.
It was on the side not the back
Customer: replied 3 months ago.
It is getting late so if you can help please do
Expert:  Michelle replied 3 months ago.

If you wish to avail quick service you may connect the Desktop with a lan cable to the router on port number 4 and then i can send you an additional Seure remote assistance offer and will fix the wifi for you, This might take 15 to 20 mins after connecting to remote session successfully.

Customer: replied 3 months ago.
I have no cable
Expert:  Michelle replied 3 months ago.

ok

Expert:  Michelle replied 3 months ago.

When was it working fine last time?

Customer: replied 3 months ago.
About 3 weeks ago this is the first time I have had to sit and work on this problem
Expert:  Michelle replied 3 months ago.

Dont worry follow the steps given below and it will start working on wifi.

Customer: replied 3 months ago.
Ok
Customer: replied 3 months ago.
I am talking to you via my I pad
Expert:  Michelle replied 3 months ago.

when was it working fine last time, you didnt tell.

Customer: replied 3 months ago.
As I said ,about 3 weeks ago
Expert:  Michelle replied 3 months ago.

From the Windows 8 Start screen, type "Restore." The top result in the right-side Search panel should be "Create a restore point." Even though that's not what we're doing today, that's the choice you want to make. It opens the Control Panel to the Systems Properties dialog's System Protection tab
Tap the first button on that property sheet: System Restore. This opens a wizard-like dialog, the first page of which says "Restore system files and settings"
Next, you'll see a dialog with a choice of system restore points
Hit Next. Now you'll see the "Confirm your restore point" dialog," which lets you do exactly what it says. Note you can tick the "Show more restore points" box to do just that. You're also prompted to save any open files and make sure your Windows Password *****
Click Finish. You'll then see a final warning dialog telling you that once started, the System Restore cannot be interrupted, with another confirmation button for continuing the process. Click Yes.
Next you'll see a progress timer saying Restoring System, after which a full-screen Windows Update-like screen will display, saying "Please wait while your Windows files and settings are being restored." The process will run through initializing, restoring the registry, and then it will restart.

Customer: replied 3 months ago.
It looks like it may take a while. Should I contact you back only if it dose 't work?
Customer: replied 3 months ago.
Come to think about it this thing was up grade to Windows ten
Will that complicat things?
Expert:  Michelle replied 3 months ago.

Dont worry computer will reboot once you try the steps. Open justanswer email and click on :view my answer" button the chat will reopen.

Please note try to select a back date when the computer was working fine. Let me know if you need any help feel free to ask.

Expert:  Michelle replied 3 months ago.

If its windows 10 steps are almost same.

Customer: replied 3 months ago.
Ok I will work on and thanks for now. If any problems I will contact tomorrow
Expert:  Michelle replied 3 months ago.

I hope I’ve provided the information you were seeking. If you are happy with my service, please provide a rating. If not, please let me know so l can continue to help you. Thank you.

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