Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
What is the make and model of the wireless printer?
your desktop has wireless card inbuilt or you have a wifi usb dongle connected. Let me know how do you use to connect it to the wifi?
Help me understand your desktop computer. Normally desktop computer don't come with inbuilt wireless cards however you may have got it installed or you have a usb wifi dongle connected to it so i just want to know whether its using a wifi internal card or a wifi usb dongle.
and the model number would be?
HP Pavillion G4, G6, X360 etc?
if you look at the back where you have the cables connected you will see a bar coded sticker.
I work for justanswer community.
I am there and i am not juts a printer expert i have a huge experience of more than 15 years in IT and have fixed computers printer routers, lan, Wan and Internet technologies.
Find the serial # or the model # and let me know.
If you wish to avail quick service you may connect the Desktop with a lan cable to the router on port number 4 and then i can send you an additional Seure remote assistance offer and will fix the wifi for you, This might take 15 to 20 mins after connecting to remote session successfully.
When was it working fine last time?
Dont worry follow the steps given below and it will start working on wifi.
when was it working fine last time, you didnt tell.
From the Windows 8 Start screen, type "Restore." The top result in the right-side Search panel should be "Create a restore point." Even though that's not what we're doing today, that's the choice you want to make. It opens the Control Panel to the Systems Properties dialog's System Protection tab Tap the first button on that property sheet: System Restore. This opens a wizard-like dialog, the first page of which says "Restore system files and settings" Next, you'll see a dialog with a choice of system restore points Hit Next. Now you'll see the "Confirm your restore point" dialog," which lets you do exactly what it says. Note you can tick the "Show more restore points" box to do just that. You're also prompted to save any open files and make sure your Windows Password ***** Click Finish. You'll then see a final warning dialog telling you that once started, the System Restore cannot be interrupted, with another confirmation button for continuing the process. Click Yes. Next you'll see a progress timer saying Restoring System, after which a full-screen Windows Update-like screen will display, saying "Please wait while your Windows files and settings are being restored." The process will run through initializing, restoring the registry, and then it will restart.
Dont worry computer will reboot once you try the steps. Open justanswer email and click on :view my answer" button the chat will reopen.
Please note try to select a back date when the computer was working fine. Let me know if you need any help feel free to ask.
If its windows 10 steps are almost same.
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