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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15752
Experience:  HNC Computing; Large format and multifunction printer expert
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Just installing new Canon Maxify MB5060 Serial No. ATDW04068

Customer Question

Just installing new Canon Maxify MB5060 Serial No. ATDW04068
Installation gone according to instructions. Printer will not print from computer. Printer is asking for "letter' size paper. A4 is what we are using. Cassette is loaded correctly and the printer acknowledges A4 loaded. But as soon as I try to print from my computer the printer again asks for 'letter' size.
Submitted: 3 months ago.
Category: Printers
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Electronics Pete replied 3 months ago.

Hi there,

You will need to change the paper size to A4 within the printer settings.

I can assist remotely with this.

Customer: replied 3 months ago.
I have done that
Expert:  Electronics Pete replied 3 months ago.

Did you do it within the software you are using, or within the print driver settings?

Customer: replied 3 months ago.
I went to the Canon utility settings
Expert:  Electronics Pete replied 3 months ago.

Can you attach a screenshot of the settings?

Customer: replied 3 months ago.
I got it on screen but dont know how to send to you
Expert:  Electronics Pete replied 3 months ago.

You should see a Send File or similar attachment option....

Customer: replied 3 months ago.
Cannot find oneThis is obviously not going to work so I will have to pack-up the machine and return it for credit
Expert:  Electronics Pete replied 3 months ago.

Ok, if it is still under warranty then that would be your best option.

Let me know if I can be of any further assistance at all.

Pete.

Customer: replied 3 months ago.
Okay will do.
Expert:  Electronics Pete replied 3 months ago.

Kindly rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need further assistance.
Pete.

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