Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Where do you detect the lack of network connection?
If at the PC end, try restarting the PC.
If at the printer end, try re-seating the network cable, at both ends.
Then see how the network connection and status goes.
Let me know, by using the Reply To Expert function, how it turns out and what you observe, please.
And I will advise you further, as needed. Thanks.
I suspect from all that you have described, that the printer's IP address has changed.
Was the router restartd at some time, *before* the problem happened? if so, that makes it more likely.
Try printing off a Network Configuration Page (to show the printer's IP address as currently set), or otherwise get its currently set IP Address.
And on your computer, go to
and then enter this
and press the RETURN or the ENTER key, once. That should produce results showing the
IP Address information, which has to relate to the printer's IP Address, in order for it to be usable. (That will also show the computer's IP address, which might be significant, so note it also, please.)
Then 'the computer' would mean the (presumably Windows) computer from which you send print jobs to the Xerox printer in question.
Then the computer isn't connected to the network. Try connecting it to the network (it doesn't even have to be connected to internet, just the local network that it prints through) and try
again. Let me know the result, please. (Could this be why it wouldn't print to the printer?? I doubt it's that simple...)
OK. Do the
on that computer, and look lower down in the listings that the command will get, for the Default Gateway listed.
How is the computer connected to the local network?
By a wire, or by a wireless adapter?
Then you may need to reconnect your computer to your printer.
Somehow the printer's connection qualities were probably reset. You would be well advised to re-do the setup on the computer to print to the Xerox printer... i.e. do a total uninstall of the printer on the computer, then restart your computer, then reinstall the Xerox printer on the computer, to refresh the wireless printer connection.
It might be a printer problem, yes.
Can you even do a photocopy from the Xerox in question? is it even that operational?