I'm sorry about the issue. Is it able to print anything else, such as a document, a web page, an email message, etc.?
Are you currently able to make a copy from the printer's glass (not printing from the computer)?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,