Hello! My name is ***** ***** I'll be assisting you today!
I see that your printer will print but won't scan or copy.
This sounds like perhaps the driver for the printer on the computer has become corrupt.
The driver is the software that makes hardware work.
We probably need to reinstall the driver.
Are you using a MAC or a Windows computer?
Thank you for your reply.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
let me know when you could be online i can help you fix the scanner.