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Richard, Technician
Category: Printers
Satisfied Customers: 30211
Experience:  Printer and scanner problem resolver for over 15 years
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Can't replace ink cartridge as cartridge tray doesn't come

Customer Question

Can't replace ink cartridge as cartridge tray doesn't come over to position where I can open it
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: Workforce 635
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Both
JA: How long has this been an issue? What happened right before this popped up?
Customer: For a month, I tried to move it manually
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 month ago.
Powered it off for 10 min, did not fix the issue.
Also Printer doesn't print from MacBook anymore
Customer: replied 1 month ago.
Ink level shows empty despite replacing it with new cartridge.
Expert:  Richard replied 1 month ago.


Can you please remove the ink cartridges from the printer and then the power and using a q-tip, clean out the area where the ink goes in, using cleaning alcohol on the end of the tip

Let it dry for 20 minutes, put the ink back in, power it on and tell me if it then works please

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