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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 33116
Experience:  Printer and scanner problem resolver for over 15 years
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Brother MFC J6520DW ADVISES PAPER JAM BUT PAPER JAM WAS

Customer Question

Brother MFC J6520DW ADVISES PAPER JAM BUT PAPER JAM WAS CLEARED. How to restart machine
Submitted: 5 months ago.
Category: Printers
Expert:  Richard replied 5 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 5 months ago.
machine indicates paper jam front
Expert:  Richard replied 5 months ago.

ok, but you needed to leave it unplugged Paul for 10 minutes, it has only been 3, can you do the full procedure please to rule this out?

Customer: replied 5 months ago.
The machine had been unplugged for 24 hours
Expert:  Richard replied 5 months ago.

Thanks

When you removed the paper jam, did you see a tear on the sheet at all?