I'm sorry about the issue. Is printing currently working fine?
Was scanning working fine previously?
What happens when you use the (Canon) ToolBox program, if any, on the computer for scanning?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,