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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20485
Experience:  Computer networking/repair. 12+ years experience.
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I have a 4650 printer (it works fine for my needs) I am

Customer Question

I have a 4650 printer (it works fine for my needs) I am trying to print a document from my office 12 miles away and it says it cant find my printer. It prints just fine from my phone when i'm at home. Shouldn't I be able to print anywhere?
Mike
Submitted: 3 months ago.
Category: Printers
Expert:  Nathan replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Customer: replied 3 months ago.
Thanks
Expert:  Nathan replied 3 months ago.

Is this an officejet 4650?

Are you printing from a phone, or computer?

Customer: replied 3 months ago.
from my cell phone.
Expert:  Nathan replied 3 months ago.

Thanks for confirming.

That is not going to work.

The phone print functionality that this printer supports requires the phone and the printer to be on the same wifi network.

It will work at home, but not when away from home.

There are other ways to do that, but additional software is required. For example you can set up a computer at home that is always on as a server, running google cloud print software and linked to the printer, and then install the google cloud print app on the phone. That will let you print a limited number of things (photos, pdf files, etc). You can get that here: https://www.google.com/cloudprint/learn/

Best regards, ***** ***** for the news,

Nathan

Expert:  Nathan replied 3 months ago.

.

Expert:  Nathan replied 3 months ago.

Do you need more help with this?

If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan