How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I got a new wireless internet and can't get the printer to

Customer Question

i got a new wireless internet and can't get the printer to connect
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: mg3520 3 years? it worked great with my other internet
JA: What troubleshooting have you tried?
Customer: downloading software
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 3 months ago.
Category: Printers
Expert:  Ashik replied 3 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

You need to re-establish the WiFi connection on printer with new router. Are you using an Apple Mac or Windows PC ?

Do you have the printer USB cable ? It looks like this --> http://driver-pro.com/static/images/article-content/usb-printer-installation-tutorial/usb-printer-cable.jpg

Related Printers Questions