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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1149
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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My alert button is on. n Saying that the machine has a paper

Customer Question

My alert button is on. n Saying that the machine has a paper misfeed. I have cleared the paper and dont see anything in the way. How can i get the light to go off. Need help!
Submitted: 8 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 8 months ago.

Hello, and thank you for choosing JA for your support needs. Happy to help you.

Do you have any compressed air around and can you remove the paper tray?

Customer: replied 8 months ago.
i have the air
Customer: replied 8 months ago.
tray removed
Customer: replied 8 months ago.
What should I do next?
Expert:  VanMagnus Systems replied 8 months ago.

I need you to do two things.

1) Look at the Rollers and make sure that they are not cracked and covered with bits of paper and lint.

2) Next, spray all of the visible areas to make sure that all of the paper and debris have been blown out of the printer.

You may need t place the printer on its side to do this.

Customer: replied 8 months ago.
The rollers in the top or the rollers on the bottom?
Expert:  VanMagnus Systems replied 8 months ago.

Any that you can see.

Customer: replied 8 months ago.
ok...Done
Expert:  VanMagnus Systems replied 8 months ago.

No stray Papers?

Customer: replied 8 months ago.
no
Expert:  VanMagnus Systems replied 8 months ago.

Ok. Now place the tray back in the printer. And let us see what happens.

Expert:  VanMagnus Systems replied 8 months ago.

Wait, please. Remove the Toner and make sure that there is no paper in the Printer.

Expert:  VanMagnus Systems replied 8 months ago.

Ready to Print, Sir or Madam?

Customer: replied 8 months ago.
It says ready!
Customer: replied 8 months ago.
Thank you, ***** ***** Thank you!!! I would have had alot of upset people today. We have several things to print!
Expert:  VanMagnus Systems replied 8 months ago.

Ok, let's give it a whirl.

Customer: replied 8 months ago.
im going to try to print something now.
Expert:  VanMagnus Systems replied 8 months ago.

Please, go and purchase some Laser Printer Cleaning sheets. these will get all of the Hard to reach areas in the Printer and remove debris and clean the Rollers.

Customer: replied 8 months ago.
will do today
Customer: replied 8 months ago.
it printed, but the ink is off. could it be because of the pressured air i used?
Customer: replied 8 months ago.
better the second time around.
Expert:  VanMagnus Systems replied 8 months ago.

You are most Welcome.

Thank you kindly for your Business and "BONUSES" are always welcomed.

Expert:  VanMagnus Systems replied 8 months ago.

It should be a momentary issue.

Customer: replied 8 months ago.
Thank you!!
Expert:  VanMagnus Systems replied 8 months ago.

You are most welcome.

CustomerSystems.
Expert:  VanMagnus Systems replied 8 months ago.

Please remember to rate my Service to you. Once again, thank you for your Business.