Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
how old is the printer?
do you print every day or its used rarely?
its an additional service offer depends on the customer to choose or close it if you dont want to avail additional service.
when did you change the ink cartridges last time?
the head is clogged that is why its not printing.
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