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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It's printing blank pages. For a month or so. I hadn't used

Customer Question

It's printing blank pages.
JA: How long has this been going on?
Customer: For a month or so. I hadn't used it in a few months and tried to print and it still prints blank pages. I changed all of the cartridges, did a nozzle check, head cleaning, etc. And still
JA: What troubleshooting have you tried?
Customer: What I just typed above
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No, does this cost anything?
Submitted: 4 months ago.
Category: Printers
Expert:  Michelle replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 4 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

how old is the printer?

Customer: replied 4 months ago.
Just a couple years. Its an Epson XP-410
Customer: replied 4 months ago.
Does that cost extra money?
Expert:  Michelle replied 4 months ago.

do you print every day or its used rarely?

Expert:  Michelle replied 4 months ago.

what money?

Customer: replied 4 months ago.
Used rarely. I'm not paying $39
Customer: replied 4 months ago.
I was told just $18, fully refundable
Customer: replied 4 months ago.
Want to switch to a Secure Remote Assistance?
If you prefer, I can remotely connect to your device and troubleshoot for you.
Amount: $39
100% Satisfaction Guaranteed
Customer: replied 4 months ago.
This better not be a scam. And I don't want a free trial or anything. Just want my question answered
Customer: replied 4 months ago.
Customer: replied 4 months ago.
Are you there???
Expert:  Michelle replied 4 months ago.

its an additional service offer depends on the customer to choose or close it if you dont want to avail additional service.

Customer: replied 4 months ago.
I do not want any additional services
Expert:  Michelle replied 4 months ago.

when did you change the ink cartridges last time?

Customer: replied 4 months ago.
Recently. I changed all of them
Customer: replied 4 months ago.
Havent been able to print since
Customer: replied 4 months ago.
It wasnt printing before I changed the cartridges either, thats why I changed them in the first place
Customer: replied 4 months ago.
It hasnt been used in a few months
Expert:  Michelle replied 4 months ago.

the head is clogged that is why its not printing.

Customer: replied 4 months ago.
Ok hold on. I just got an e-mail saying this is going to be $18 plus an additional $23. I did not agree to this
Customer: replied 4 months ago.
I went through the head cleaning process
Customer: replied 4 months ago.
Can you please tell me what this costs?
Expert:  Michelle replied 4 months ago.

I am sorry i have no idea about your billing question as we do not have have customer details due to privacy policy.

Customer: replied 4 months ago.
Can I cancel this please? I do not trust this service
Expert:  Michelle replied 4 months ago.

Call our Toll-Free Customer Service

US/Canada : 1.***-***-****
Available 6am to 6pm PST

International
Available 24/7 for calls from outside US/Canada:
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