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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1149
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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Cannon 560 printer here .... we just inserted new cartridges

Customer Question

Cannon 560 printer here .... we just inserted new cartridges and it does not print everything
how do I clean the printer head.....
Submitted: 7 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 7 months ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue.

Have you done any Routine Maintainance on the Printer? Do you want to manually clean it, Sir or Madam? Or do you want the Printer to attempt to do it for you?

Customer: replied 7 months ago.
either way works for me....manual prefer
Customer: replied 7 months ago.
no thank you .... just show me the steps necessary to get it printing
Expert:  VanMagnus Systems replied 7 months ago.

First, let us try to use the Printer to do a deep cleaning first:

Solution

If print quality does not improve by the standard cleaning of the Print Head, clean the Print Head deeply. Cleaning the Print Head deeply consumes more ink than the standard cleaning of the Print Head, so clean the Print Head deeply only when necessary.

You need to prepare: a sheet of A4 or Letter-sized plain paper

1. Make sure that the power is turned on.

2. Make sure that one or more sheets of A4 or Letter-sized plain paper are loaded in the Cassette.

3. Open the Paper Output Tray gently, and open the Output Tray Extension.

4. Clean the Print Head deeply.

(1) Select Settings on the HOME screen, and press the OK button.

The Settings screen will appear.

(2) Select Maintenance , and press the OK button.

The Maintenance screen will appear.

(3) Select Deep cleaning, and press the OK button.

The confirmation screen will appear.

(4) Select Yes, and press the OK button.

The machine starts cleaning the Print Head deeply.

Do not perform any other operations until the machine completes the deep cleaning of the Print Head. This takes about 2 minutes.

The pattern print confirmation screen will appear.

(5) Select Yes, and press the OK button.

The nozzle check pattern will be printed.

5. Examine the nozzle check pattern.

->Examine the nozzle check pattern

If a particular color is not printed properly, replace the ink tank of that color.

If the problem is not resolved, turn off the power and clean the Print Head deeply again after 24 hours.

If the problem is still not resolved, the Print Head may be damaged. Contact the service center.

NOTE:

Press the HOME button to exit the Settings menu and display the HOME screen.

Examining the Nozzle Check Pattern

Examine the nozzle check pattern, and clean the Print Head if necessary.

1. Check if there are missing lines in the pattern (1) or horizontal white streaks in the pattern (2).

(A) No missing lines/No horizontal white streaks

(B) Lines are missing/Horizontal white streaks are present

2. Select the pattern that is closer to the printed nozzle check pattern on the confirmation screen.

For (A) (no missing lines or no horizontal white streaks) in (1) and (2):

(1) Select All A and press the OK button.

The cleaning is not required.

(2) Confirm the message and press the OK button.

The screen will return to the Maintenance screen.

Note:

Press the HOME button to exit the Settings menu and display the HOME screen.

For (B) (lines are missing or horizontal white streaks are present) in (1) or (2), or in (1) and (2):

1) Select Also B and press the OK button.

Clean the Print Head. The cleaning confirmation screen will appear.

(2) Select Yes and press the OK button.

The machine starts cleaning the Print Head.

Expert:  VanMagnus Systems replied 7 months ago.

Oh, did you get a JA request for connection? It is sent by the System by default, I did not send it.

Customer: replied 7 months ago.
Home screen on printer is not lit
Expert:  VanMagnus Systems replied 7 months ago.

Age of the Printer?

Expert:  VanMagnus Systems replied 7 months ago.

Did the Screen Fail at some time recently?

Customer: replied 7 months ago.
this is not working....
not helping me at all....and should not be charged for anything.
Customer: replied 7 months ago.
We need to disconnect....since this was not successful.
Customer: replied 7 months ago.
how do we disconnect

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