I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
This issue usually occurs when there is power outage issue, or the power got disconnected from the printer and/or the internet modem / router device. Or if there is any change or update on the modem / router device / internet service or on the computer. I can show you how to fix this issue quickly every time.
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,