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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer is not connected to the internet even though the

Customer Question

My printer is not connected to the internet even though the printer itself says I cam connected
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.


I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 month ago.

This issue usually occurs when there is power outage issue, or the power got disconnected from the printer and/or the internet modem / router device. Or if there is any change or update on the modem / router device / internet service or on the computer. I can show you how to fix this issue quickly every time.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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