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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My new HP Office jet Pro 8710 isn't printing. It worked for

Customer Question

My new HP Office jet Pro 8710 isn't printing. It worked for the first 6 weeks. And then I had to reboot my computer and since I did that, nothing prints.
Submitted: 1 month ago.
Category: Printers
Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 1 month ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

How is the printer connected to the computer, usb or wireless?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
Did you receive my answer?
Customer: replied 1 month ago.
Where did you go? You get my credit card information and now you are gone?! Christ! That's just great!
Expert:  Michelle replied 1 month ago.

unplug the router power and let it sit for 2 mins power it back on and wait another 2 mins to let the router boot up.
Unplug the printer power and follow the same steps as you followed with the router.
The printer must be good to print, let me know if the problem persists.

Customer: replied 1 month ago.
That didn't work
Expert:  Michelle replied 1 month ago.

Uninstall the printer driver from the computer reboot it and then reinstall the latest driver software and select wifi while installing that will take care of the issue.

Expert:  Michelle replied 1 month ago.

If you need remote assistance let me know i can install and make it work for you.

Customer: replied 1 month ago.
Thanks for your help
Expert:  Michelle replied 1 month ago.

do you want me to send you the remote offer?