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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My new HP Office jet Pro 8710 isn't printing. It worked for

Customer Question

My new HP Office jet Pro 8710 isn't printing. It worked for the first 6 weeks. And then I had to reboot my computer and since I did that, nothing prints.
Submitted: 3 months ago.
Category: Printers
Expert:  Michelle replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 3 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

How is the printer connected to the computer, usb or wireless?

Customer: replied 3 months ago.
Wireless
Customer: replied 3 months ago.
Did you receive my answer?
Customer: replied 3 months ago.
Where did you go? You get my credit card information and now you are gone?! Christ! That's just great!
Expert:  Michelle replied 3 months ago.

unplug the router power and let it sit for 2 mins power it back on and wait another 2 mins to let the router boot up.
Unplug the printer power and follow the same steps as you followed with the router.
The printer must be good to print, let me know if the problem persists.

Customer: replied 3 months ago.
That didn't work
Expert:  Michelle replied 3 months ago.

Uninstall the printer driver from the computer reboot it and then reinstall the latest driver software and select wifi while installing that will take care of the issue.

Expert:  Michelle replied 3 months ago.

If you need remote assistance let me know i can install and make it work for you.

Customer: replied 3 months ago.
Thanks for your help
Expert:  Michelle replied 3 months ago.

do you want me to send you the remote offer?

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