Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system?
Is your printer connected wirelessly to your computer network?
When you attempted to Add Pinter, did the installation wizard find your printer?
Your printer is not connected to your wireless network. You must use the network menu on your printer console to find your network name (SSID) and enter your wifi password (Network Security Key).