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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer is in error state. how do i fix it? Canon MX542

Customer Question

my printer is in error state. how do i fix it?
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: Canon MX542 printer
JA: What troubleshooting have you tried?
Customer: I have tried to add printer but could not
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No I just want him/her to fix this problem for me
Submitted: 1 month ago.
Category: Printers
Customer: replied 1 month ago.
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  JKalman replied 1 month ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system?

Customer: replied 1 month ago.
Windows 10
Customer: replied 1 month ago.
Add what?
Expert:  JKalman replied 1 month ago.

Is your printer connected wirelessly to your computer network?

Customer: replied 1 month ago.
printer is wireless
Expert:  JKalman replied 1 month ago.

When you attempted to Add Pinter, did the installation wizard find your printer?

Customer: replied 1 month ago.
No it did not
Expert:  JKalman replied 1 month ago.

Your printer is not connected to your wireless network. You must use the network menu on your printer console to find your network name (SSID) and enter your wifi password (Network Security Key).

Customer: replied 1 month ago.
I am away from home. Will try that when I get home and let you know.
Expert:  JKalman replied 1 month ago.

Roger that.

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