Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Do you have your lexmark printer connected to your windows 10 machine via a USB cable, or is it wirelessly network or shared?
Also, would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.Otherwise, I can try and assist you via written support alone. Let me know how you'd like to begin.
Ive sent an offer for a remote connection. If i cant repair the printer and get it working on the windows 10 computer, you would be eligible for a full refund of all fees.
if you would like me to connect, you would need to click and accept that offer.