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Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Printers
Satisfied Customers: 793
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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It keeps saying drum error. I have changed the toner

Customer Question

It keeps saying drum error. I have changed the toner cartridge.
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: DCP 7020 Laser
JA: What troubleshooting have you tried?
Customer: sliding blue tab back and forth several times
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I took it in and out several times as well. No...
Submitted: 10 months ago.
Category: Printers
Expert:  Quiksilver07070 replied 10 months ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 10 months ago.

The Drum of the printer is a replaceable part, which means that it can wear out and need to be replaced.

.

Fortunately there is a way to check the LIFE of the DRUM.

.

Please look at the image below for instructions on how to check the drum life.

If it reports the drum needs to be replaced........well, theres the answer.

But if printer reports the drum is good, then you need to let me know.

Customer: replied 10 months ago.
100%
Expert:  Quiksilver07070 replied 10 months ago.

is this a NEW printer?

When did you purchase it?

Customer: replied 10 months ago.
Don't know. It is not old. Had it serviced recently.
Expert:  Quiksilver07070 replied 10 months ago.

Oh....okay.....that explains the 100% drum then.....the servicing probably replaced the drum.....or sadi they did and only reset the drum life counter.

ow long ago was the service?

Expert:  Quiksilver07070 replied 10 months ago.

does it give you an error NUMBER along with the drum error message?

Customer: replied 10 months ago.
Less than a month
Expert:  Quiksilver07070 replied 10 months ago.

less than 30 days you have a warranty on the service you paid for.....do you still have the receipt for the service?

Expert:  Quiksilver07070 replied 10 months ago.

The Drum Error message refers to the drum unit needing to be cleaned.

See image below

Expert:  Quiksilver07070 replied 10 months ago.

I would like to know if your drum was replaced or just cleaned, when you had it serviced.

.

According to the USer Manual, the cleaning of the Drum Unit is fairly difficult....as you have to remove it from the printer.

If you are OKAY with doing that, I will give you the instructions???

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