Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue.
Please do me a favor and shut down your printer and unplug it for 15 minutes.
Then Shutdown your PC for 5 minutes, not a Restart but a Shutdown.
Get back to me in 5 or 10 minutes after this is done. Before you do this procedure. What version of Windows are you currently running?