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Richard, Technician
Category: Printers
Satisfied Customers: 30282
Experience:  Printer and scanner problem resolver for over 15 years
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Just found error code E02805 on a WP6400. We have found your

Customer Question

Hi. just found error code E02805 on a WP6400. We have found your info on line and it suggests we take all the cartridges out, turn the printer off, unplug it and wait
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: It's a Canon Imageprograf W6400. The cartridges are both Canon and third party. Replaced a magenta, which was OK then a yellow and got this message
JA: What troubleshooting have you tried?
Customer: non yet
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: not that i can think of. thanks
Submitted: 2 months ago.
Category: Printers
Expert:  Richard replied 2 months ago.

Hi there and welcome

When you unplugged it and waited, how long did you wait with the power cable out?

Customer: replied 2 months ago.
Hi Sorry technical issues with internet our end. We left it for a few minutes.
Expert:  Richard replied 2 months ago.

No problem,

I want you to leave it unplugged for 10 minutes please so it has the time needed to properly drain power from the capacitors.

Then connect it, turn it on and tell me if this clears the error please.

Customer: replied 2 months ago.
OK will do. I can't imagine it'll change the situation much, but we are trying. thanks
Expert:  Richard replied 2 months ago.

Thanks, ***** ***** me know the results

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